FeedbackSocial Security Strengthens Identity Proofing Requirements and Expedites Direct Deposit Changes to One Day
社會保障局加強了身份驗證要求，並將直接存款變更縮短到一天
March 18, 2025
3月18， 2025
By Social Security Administration
By 社保局
Last Updated: March 26, 2025
最後更新日期：2025年3月26日
The Social Security Administration (SSA) is taking proactive steps to enhance the security of its services by implementing stronger identity verification procedures. The updated measures will further safeguard Social Security records and benefits against fraudulent activity. Over the next two weeks, SSA will carefully transition to stronger identity proofing procedures for both benefit claims and direct deposit changes. Individuals seeking these services who cannot use their personal my Social Security account, which requires online identity proofing, will then need to visit a local Social Security office to prove their identity in person. At the same time, the agency will expedite processing all direct deposit change requests – both in person and online – to one business day. Prior to this change, online direct deposit changes were held for 30 days.
社會保障局 （SSA） 正在採取積極措施，通過實施更強大的身份驗證程式來提高其服務的安全性。更新後的措施將進一步保護社會保障記錄和福利免受欺詐活動的影響。在接下來的兩周內，SSA 將謹慎地過渡到更嚴格的身份證明程式，用於福利申請和經轉帳直接存款變更。尋求這些服務的個人如果無法使用其個人 my Social Security 帳戶 （需要在線身份驗證），則需要親自訪問當地的 Social Security 辦公室以證明其身份。同時，該機構會將處理所有經轉帳直接存款變更請求（包括面對面和在線）的時間縮短至一個工作日。在此更改之前，在線直接存款更改將保留 30 天。
“Americans deserve to have their Social Security records protected with the utmost integrity and vigilance,” said Lee Dudek, Acting Commissioner of Social Security. “For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service.”
“美國人應該以最大的誠信和警惕來保護他們的社會保障記錄，”社會保障代理專員 Lee Dudek 說。“長期以來，該機構一直使用過時的方法來證明身份。社會保障可以在加快服務的同時更好地保護美國人。
The agency’s two-week transition plan includes training frontline employees and management about the new policy and careful monitoring of policy compliance. At the conclusion of the transition period, on March 31, 2025, SSA will enforce online digital identity proofing and in-person identity proofing. SSA will permit individuals who do not or cannot use the agency’s online my Social Security services to start their claim for benefits on the telephone. However, the claim cannot be completed until the individual’s identity is verified in person. The agency therefore recommends calling to request an in-person appointment to begin and complete the claim in one interaction. Individuals with and without an appointment will need to prove identity before starting a transaction. Individuals who do not or cannot use the agency’s online my Social Security services to change their direct deposit information, can visit a local office to process the change or can call 1-800-772-1213 to schedule an in-person appointment.
該機構為期兩周的過渡計劃包括對一線員工和管理層進行新政策培訓，並仔細監控政策的遵守情況。過渡期結束時，即 2025 年 3 月 31 日，SSA 將強制執行在線數位身份證明和現場身份證明。SSA 將允許不使用或無法使用該機構的在線 my Social Security 服務的個人通過電話開始申請福利。但是，在親自驗證個人身份之前，無法完成索賠。因此，該機構建議致電要求親自預約，以便在一次互動中開始和完成索賠。有和沒有預約的個人都需要在開始交易之前證明身份。沒有或無法使用該機構的在線 my Social Security 服務更改其經轉帳直接存款資訊的個人可以訪問當地辦事處處理更改，也可以致電 1-800-772-1213 安排面對面預約。
SSA recently required nearly all agency employees, including frontline employees in all offices throughout the country, to work in the office five days a week. This change ensures maximum staffing is available to support the stronger in-person identity proofing requirement.
SSA 最近要求幾乎所有機構員工，包括全國所有辦事處的一線員工，每周在辦公室工作 5 天。此變更可確保提供最大的人員配備，以支援更嚴格的現場身份驗證要求。
SSA plans to implement the Department of Treasury’s Bureau of the Fiscal Service’s payment integrity service called Account Verification Service (AVS). AVS provides instant bank verification services to proactively and timely prevent fraud associated with direct deposit change requests.
SSA 計劃實施財政部財政服務局的支付完整性服務，稱為帳戶驗證服務 （AVS）。AVS 提供即時銀行驗證服務，以主動及時防止與直接存款更改請求相關的欺詐。
The agency will continue to monitor and, if necessary, make adjustments, to ensure it pays the right person the right amount at the right time while at the same time safeguarding the benefits and programs it administers.
該機構將繼續監控並在必要時進行調整，以確保在正確的時間向正確的人支付正確的金額，同時保護其管理的福利和計劃。
People who do not already have a “my Social Security” account can create one at www.ssa.gov/myaccount/.
還沒有「我的社會保障」帳戶的人可以在 www.ssa.gov/myaccount/ 創建一個 。