1. If employees consistently achieve their productivity objectives, it might be a signal that training is needed.
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2. Training is oriented toward broadening employees' individual skills for future responsibilities.
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3. U.S. businesses spend nearly ten times as much on formal instruction as they do on informal instruction.
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4. Without a systematic approach to training, many organizations find training to be a waste of money.
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5. Contributing to an organization's overall strategic goals is the goal of training.
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6. The three different types of training needs assessment are objectives, trainee readiness, and principles of learning.
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7. Performance appraisals are generally a good mechanism in determining why employees are not meeting the firm’s expectations when conducting a person analysis.
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8. As part of an overhaul of its training program, management at Sky Systems has created a task force to study the environment, strategies, and resources the firm faces in order to determine what training should be emphasized. This task force is conducting an organization analysis.
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9. When conducting a training-needs assessment, Sky Systems found that a more flexible set of competencies is needed for performance. This finding would have occurred in the task analysis step of the assessment.
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10. Conducting a person analysis determines what the content of the training program should be by studying the tasks and duties involved in each job.
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11. Instructional objectives are the formal statement of the desired outcomes of a training program
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12. As a visual learner, Sam learns best through pictures, diagrams, and demonstrations.
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13. Several employees at VirtualCorp have been identified as possible candidates for a training program. The training manager is meeting with them individually to find out if they have the knowledge and skills necessary to absorb the training. At this point, the manager is attempting to determine their trainee readiness.
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14. Psychological principles of learning refer to the characteristics of training programs that help employees grasp new material, make sense of it in their own lives, and transfer it back to their jobs.
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15. Explaining the goals and objectives of the training program to trainees has a motivational impact on the interest, understanding, and effort trainees direct toward the training.
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16. Practicing job tasks enables the trainee to forget about distinct behaviors and become proficient on the subtleties of how they are used.
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17. Because Mel is a verbal learner, the most effective way to share information with Mel would be through spoken or written words.
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18. During training session, a trainer uses behavior modification by dispensing rewards such as praise to positively reinforce trainee behaviors.
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19. The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.
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20. Providing individual assistance is an important aspect for successful trainers.
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21. On-the-job training is the least common means of facilitating learning at the workplace and therefore the most poorly implemented.
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22. If one were using the on-the-job training method of training, the first step would be to show the learner the correct way to do the job.
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23. Sky Systems has recently implemented a training program to prepare employees for skilled-trade positions at the company. The trainees receive on- and off-the-job instructions and are paid somewhat reduced wages that increase over time as their skills increase. This program is known as apprenticeship training.
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24. Trainers may observe trainees once they return to their positions in order to assess the transfer of training.
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25. The principle of distributed learning states that spacing out the training will result in faster learning and longer retention.
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26. Spot reward programs in which encouragement is immediately after a trainee successfully accomplishes a certain task serve to strengthen desired employee behaviors.
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27. In order to combine the company’s employee assessment tools and training functions with its e-learning system, VirtualCorp has purchased a learning management system.
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28. E-learning tends to be efficient and cost-effective because it allows a firm to bring the training to employees.
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29. Evidence of the ROI of training programs in terms of improved customer satisfaction is available immediately.
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30. Participants in a training program at Lako Systems examine the many variables at play in a situation and analyze and synthesize facts to better understand how decisions were made and thereby improve their own decision-making skills. These trainees are case-study participants
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31. According to behavior modeling, behavior that is rewarded will be exhibited more frequently in the future, whereas behavior that is unrewarded will decrease in frequency.
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32. Two criteria to evaluate training programs are costs and training materials.
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33. Reaction measures to evaluate training typically focus on the entertainment value of the training program.
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34. To consider a training program at Sky Systems to be successful, senior management feel that employees who have gone through the program must demonstrate a level of skill above that of those who have not completed the program. This reflects an emphasis on the criterion of learning.
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35. Utility refers to measuring one's own training services against the leaders in their industry.
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36. Return on investment refers to the utility a firm gets for resources used in training.
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37. Benchmarking is concerned with measuring employee retention of training materials at specific points in time.
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38. As a new employee, Jayden takes part in the firm’s orientation, which is the formal process of familiarizing new employees with the organization, their jobs, and their work units.
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39. A company calculates its return on investment by dividing the benefits of training by its costs of training.
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40. The term "orientation" is often used to describe almost any effort initiated by an organization to foster learning among its members.
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41. Orientation programs, like other training programs, stress the "what" rather than the "why," including the philosophy behind the organization's rules.
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42. Supervisors play the most important role in the orientation of new employees.
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43. Sky Systems has instituted a training program that helps employees improve their abilities in speaking, listening, problem-solving, working in teams, and leading other people. This would be considered training in basic skills that employees need for success.
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44. Companies spend billions of dollars annually to provide basic skills training to employees deficient in reading, writing, and math skills.
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45. A football coach has the team watch game tapes to see their errors and then follows that up with instructions on how to correct them. This is an example of a case study.
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46. Cross-training tends to increase both productivity and employee turnover.
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47. Awareness building in diversity training provides employees with the KSAOs necessary for working with people who are different from them with regard to race, gender, or age.
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48. The terms "training" and "development"
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49. VirtualCorp has its middle managers attend a two-day off-site training session in which they participate in a series of trust-building games. This is a type of
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50. Training is often ineffective because organizations fail to make the connection between training and
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51. The first step in a needs assessment is
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52. Sky Systems wants to train its salespeople to anticipate the questions that customers will ask as well as to better understand customer needs. One good training method for this would be
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53. Which of the following statements about organizations and their use of needs assessments is accurate?
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54. Reviewing the job description and specifications to identify the activities performed in a particular job and the KSAOs needed to perform them is known as
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55. Terra Systems is looking to increase performance of employees in decision-oriented and knowledge-intensive jobs within the firm. In order to determine the training required, they are performing an analysis of the skills and knowledge needed for those jobs, also known as a
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56. Terra Systems is taking a strategic approach to training and development. Currently, the firm is engaged in organization analysis, task analysis, and person analysis. Which phase of the model is Terra Systems in?
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57. To determine which of its employees require training and which do not, a company can use
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58. To collect detailed and sequenced information about a required task performance and the skills and knowledge for it can be accomplished through
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59. The first step for an individual who is responsible for developing a training program is likely to be
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60. Which of the following is a basic component of behavior modeling?
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61. Estimates put the amount of employee learning that occurs via on-the-job training at
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62. What does goal setting in the context of training provide?
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63. What is the goal of modeling within the context of training?
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64. Dansen learned how to knit by watching YouTube videos and copying what the instructor did in the videos. This is an example of
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65. Chris breaks down the task of disinfecting an exam room at a health clinic into its discrete steps. This type of learning is known as
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66. Training given in one ten-hour period instead of five two-hour periods is an example of
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67. Understudy assignments, job rotation, and junior boards are forms of training that fall into the category of
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68. Jackie participated in a six-month training program. Over the course of the training, there were periods of time with no progress. On one occasion, this was clearly attributable to reduced motivation on Jackie’s part. Another time Jackie became discouraged by low task performance. These periods of time within the program are called
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69. Learning curves show
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70. The objective of behavior modification is
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71. Terra Systems is updating a number of its procedures. The new procedures require learning new information but not developing any new skills. The most appropriate method for training employees in these updated procedures is
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72. Which of the following statements best describes apprenticeship training programs?
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73. Which of these training methods covers a wide variety of applications such as web and computer-based training (CBT) and social networks?
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74. E-learning provides which of the following benefits?
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75. Fuller's Flight School trains students to operate airplanes before they ever enter the actual cockpit by using the
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76. As River takes on new tasks, River’s manager provides a continuing flow of instructions, comments, and suggestions to River. They are engaging in what type of on-the-job training?
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77. Jules’s supervisor has started assigning tasks that are important functions of the supervisor's job. They both see this as a way to prepare Jules for promotion into a supervisory position. This type of training is known as
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78. The method of providing a variety of hands-on work experiences to broaden the knowledge and understanding required to manage more effectively is known as
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79. Which of the following training methods consists of having the trainee assume the attitudes and behavior of others?
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80. Sky Systems is committed to delivering training to its employees when and where they need it to do their jobs. Sky Systems has embraced
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81. Because different people learn better in different ways, companies often incorporate the use of both in-person classroom learning and online learning. This type of training is referred to as
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82. Teaching individuals how to anticipate and cope with inevitable setbacks they will encounter on the job is the goal of
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83. Utility refers to
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84. Trainers at Terra Systems try to maximize the transfer of learning by demonstrating processes on the manufacturing floor rather than just describing them. This approach is known as
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85. Terra Systems studied the performance of 15 line workers who attended a training program and compared their performance with a control group of 15 workers who received OTJ training. The purpose of this comparison is to evaluate the training program on the criterion of
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86. Terra Systems invests a lot into recruiting new hires. To help reduce their risk of quitting, the company has a program that helps bring new hires into the organization’s fold so that they truly feel as if they are a part of it. This is known as
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87. Basic skills training includes which of the following?
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88. When comparing employee literacy levels of 1970 and today, it can be said
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89. Which of the following are types of diversity training?
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90. Government contractors and subcontractors that meet which of the following thresholds are required by law to have business ethics codes and compliance policies and procedures?
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91. The first step in task analysis is to
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92. An evaluation of the training program at Sky Systems revealed that the training was not implemented on the job because managers continued to reinforce the old routines. Senior management can overcome this problem by
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93. Programmed instruction is also referred to as
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94. In calculating the firm's training costs, VirtualCorp was able to easily account for the direct costs of the programs. The calculations were somewhat misleading, however, because they left out the indirect costs associated with
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95. Explain the four components involved in designing a training program.
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96. Identify and discuss some of the desirable traits of a trainer.
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97. Briefly discuss the four basic criteria that are available to evaluate training.
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98. Explain the PROPER method of on-the-job training.
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99. Explain on-the-job training. Additionally, provide some suggestions to overcome the drawbacks related to on-the-job training.
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100. Why is ethics training becoming more prevalent in companies?
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