Quality Objectives vs. Process Improvement Objectives
质量目标与流程改进目标
While both quality objectives and process improvement objectives are crucial for maintaining and enhancing organizational performance, they differ in their scope and focus.
虽然质量目标和流程改进目标对于维持和提高组织绩效至关重要,但它们的范围和重点不同。
Quality Objectives 质量目标
Example: "Reduce customer complaints by 20% within the next year."
示例: “明年将客户投诉减少 20%。
Process Improvement Objectives
流程改进目标
Example: "Reduce the cycle time of the order processing process by 10% within the next quarter."
示例:“ 在下一季度将订单处理流程的周期时间缩短 10%。
Relationship Between the Two
两者之间的关系
While quality objectives set the overall direction, process improvement objectives provide the means to achieve them. By identifying and addressing specific process weaknesses, organizations can significantly improve their overall quality performance.
质量目标设定了总体方向,而过程改进目标则提供了实现这些目标的方法。通过识别和解决特定的流程弱点,组织可以显著提高其整体质量绩效。
In essence: 基本上:
By effectively setting and managing both types of objectives, organizations can drive continuous improvement, enhance customer satisfaction, and achieve long-term success.
通过有效地设置和管理这两种类型的目标,组织可以推动持续改进、提高客户满意度并取得长期成功。