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* 1. Please provide the details of your venture.
1. 请提供您的企业详情。

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* 2. Please indicate the total number of business locations you have and specify the order number of the business location referenced in this questionnaire.
For example, if you have 3 business locations and the premises described in this form is the second one, you will enter: 3/2.
2. 请指明您拥有的营业地点总数，并指定本调查问卷中提及的营业地点的订单号。
例如，如果您有 3 个营业地点，而此表单中描述的营业地点是第二个营业地点，您将输入：3/2。

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* 3. Please provide the address of the business location for which you are answering questions in this form.
3. 请在此表格中提供您要回答问题的营业地点的地址。

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* 4. In which sector(s) is your business active? You may select multiple options.
4. 您的业务活跃在哪些领域？您可以选择多个选项。

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* 5. What are your opening hours at this business premises? Please choose the option that is closest to your hours.
5. 您在这个营业场所的营业时间是什么时候？请选择最接近您的营业时间的选项。

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* 6. Are you open during weekends?
6. 周末营业吗？

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* 7. How many employees at this current premises?
7. 目前这个场所有多少名员工？

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* 8. What type of invoicing device do you use at your premises? You may select multiple options.

*If you only issue manual invoices, please continue the survey from Q21.
8. 您在您的场所使用什么类型的发票设备？您可以选择多个选项。

*如果您只开具手动发票，请继续进行第 21 季度的调查。

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* 9. Do you have only one or more invoicing device at your business premises?
9. 您的营业场所是否只有一台或多台发票设备？

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* 10. What is the brand name of your invoicing device, and who is the manufacturer?
*You can usually find this information on the product plate located on the back of the device. If you have multiple invoicing devices from different brands, please list all of them. If you are using an eCommerce or ERP platform, you can skip this question.
10. 您的发票设备的品牌名称是什么，制造商是谁？
*您通常可以在设备背面的产品铭牌上找到此信息。如果您有来自不同品牌的多个发票设备，请列出所有设备。如果您使用的是电子商务或 ERP 平台，则可以跳过此问题。

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* 11. What is the model number or version of your invoicing device?
*You can usually find this number on the product label on the back of the device. Please note that we are looking for the model number, NOT the serial number. If you have multiple invoicing devices from different brands, please list all of them. If you are using an Webshop or ERP platform, you can skip this question.
11. 您的发票设备的型号或版本是什么？
*您通常可以在设备背面的产品标签上找到此编号。请注意，我们正在寻找的是型号，而不是序列号。如果您有来自不同品牌的多个发票设备，请列出所有设备。如果您使用的是 Webshop 或 ERP 平台，则可以跳过此问题。

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* 12. How old is your invoicing device?
12. 您的发票设备有多旧？

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* 13. Do you plan to replace or update the invoicing device?
13. 您是否计划更换或更新发票设备？

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* 14. Which company did you buy the invoicing device from?
*Please provide us the name and contact details of the business you bought the device from.
14. 您从哪家公司购买了发票设备？
*请向我们提供您购买设备的公司的名称和联系方式。

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* 15. Are you still in contact with the supplier or was it only a one-off purchase?
15. 您是否仍然与供应商保持联系，或者只是一次性购买？

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* 16. Do you receive regular maintenance services from the supplier or a third-party service provider for your invoicing device?
16. 您是否从供应商或第三方服务提供商那里获得发票设备的定期维护服务？

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* 17. Have you experienced any technical problems with your invoicing device since you purchased it?
17. 自购买发票设备以来，您是否遇到过任何技术问题？

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* 18. If you have experienced technical difficulties with your invoicing device, how long does it usually take to fix them?
18. 如果您的发票设备遇到技术问题，通常需要多长时间才能修复它们？

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* 19. Which peripheral devices connected to your invoicing system do you most frequently encounter issues with?
*If you have experienced problems with the peripherals, you may select multiple options from the list.
19. 您最常遇到哪些连接到您的发票系统的外围设备的问题？
*如果您遇到外围设备问题，您可以从列表中选择多个选项。

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* 20. Do you have a spare invoicing device to replace the broken one as an immediate solution to keep your business running?
20. 您是否有备用的发票设备来更换损坏的发票设备，作为保持业务正常运行的即时解决方案？

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* 21. What operating system is running on your invoicing device?
*If you have more than one device, you may select multiple options from the list.
21. 您的发票设备上运行的是什么作系统？
*如果您有多个设备，您可以从列表中选择多个选项。

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* 22. Do you have an Uninterruptible Power Supply (UPS) connected to your invoicing device to keep it operational during a power blackout?
22. 您是否将不间断电源 （UPS） 连接到您的发票设备，以使其在停电期间保持运行？

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* 23. What peripherals are connected to your invoicing device? You may select multiple options
23. 哪些外围设备连接到您的发票设备？您可以选择多个选项

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* 24. Do you have a cybersecurity system in place at your premises to protect your invoicing system? Consider options such as routers with firewall capabilities, VPNs, virus protection, etc. You may select multiple options.
24. 您的场所是否有网络安全系统来保护您的发票系统？考虑具有防火墙功能的路由器、VPN、病毒防护等选项。您可以选择多个选项。

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* 25. Do you have an internet connection available at your business premises (i.e. store)?
*If you do not have an internet connection available, please continue the survey from Q30.
25. 您的营业场所（即商店）是否有互联网连接？
*如果您没有可用的互联网连接，请从 Q30 开始继续调查。

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* 26. What is the speed of your internet connection at your business premises?
26. 您的营业场所的互联网连接速度是多少？

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* 27. Does your invoicing device connect to the internet?
27. 您的发票设备是否连接到互联网？

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* 28. Are other business peripherals connected to your business internet connection at your premises?
28. 您的场所是否有其他业务外围设备连接到您的业务互联网连接？

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* 29. Do you have a Mobile Internet-capable router (3G/4G/5G) at your business premises as a backup in case the primary internet connection fails?
29. 您的营业场所是否有支持移动互联网的路由器 （3G/4G/5G） 作为备用，以防主互联网连接出现故障？

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* 30. How strong is the Mobile Internet signal (3G/4G/5G) at your business premises?
30. 您的营业场所的移动互联网信号 （3G/4G/5G） 有多强？

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* 31. What type of transaction management (POS) software do you use to perform transactions and print receipts or invoices?
*If you only issue manual (handwritten) invoices, cash register, Webshop, or ERP platform please continue the survey at point H after answering this question.
31. 您使用什么类型的交易管理 （POS） 软件来执行交易和打印收据或发票？
*如果您只开具手动（手写）发票、收银机、网上商店或 ERP 平台，请在回答此问题后在 H 点继续调查。

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* 32. Please provide the name of the transaction management (POS) software you are using.
32. 请提供您正在使用的交易管理 （POS） 软件的名称。

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* 33. Please provide the version number of the transaction management (POS) software you are using. The version number can usually be found in the application's information section, typically under one of the Settings menu options.
33. 请提供您正在使用的交易管理 （POS） 软件的版本号。版本号通常可以在应用程序的信息部分找到，通常在 Settings （设置） 菜单选项之一下。

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* 34. When did you start using the current transaction management (POS) software?
34. 您是什么时候开始使用当前的交易管理 （POS） 软件的？

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* 35. Does your transaction management (POS) software connect to a Central Business Management System (multi-location/multi-store scenario), or is it a standalone solution?
*Multinational companies with numerous stores across a country often connect their POS software to a Central Business Management System, while smaller shops typically use standalone transaction management (POS) software.
35. 您的交易管理 （POS） 软件是否连接到中央业务管理系统（多位置/多商店场景），还是独立解决方案？
*在全国拥有众多门店的跨国公司通常会将其 POS 软件连接到中央业务管理系统，而较小的商店通常使用独立的交易管理 （POS） 软件。

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* 36. Is your transaction management (POS) software connected to an accounting application for exporting and tracking business performance and taxes?
*Accounting applications include QuickBooks, Xero, MYOB, etc.
36. 您的交易管理 （POS） 软件是否连接到会计应用程序，以导出和跟踪业务绩效和税收？
*会计应用程序包括 QuickBooks、Xero、MYOB 等。

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* 37. Do you perform End-of-Day reports (also called ‘Z’-report)?
37. 您是否执行日终报告（也称为“Z”报告）？

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* 38. Do you perform regular sales and transaction data backup exports to safe external or online data storage?
38. 您是否定期将销售和交易数据备份导出到安全的外部或在线数据存储？

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* 39. What services does your transaction management (POS) software provide? You can select multiple options.
39. 您的交易管理 （POS） 软件提供哪些服务？您可以选择多个选项。

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* 40. What services are you missing from your transaction management (POS) software? What services could help your business thrive better?
40. 您的交易管理 （POS） 软件缺少哪些服务？哪些服务可以帮助您的企业更好地发展？

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* 41. Please list the types of payments you can accept at your business premises. You can select multiple options.
41. 请列出您可以在营业场所接受的付款类型。您可以选择多个选项。

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* 42. Is your electronic payment system (e.g., EFTPOS card reader, mobile payment, etc.) connected to your invoicing device for easy payment processing, or is it a standalone unit that you have to operate separately?
42. 您的电子支付系统（例如 EFTPOS 读卡器、移动支付等）是否连接到您的发票设备以便于支付处理，或者它是一个您必须单独作的独立单元？

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* 43. Is it typical in your business to accept advances, or to offer credit or deferred payment options?
43. 在您的企业中，接受预付款、提供信用或延期付款选项是典型的吗？

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* 44. Is it typical in your business that customers ask for a refund for returning or replacing a product?
44. 在您的企业中，客户要求退货或换货退款的情况是否常见？

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* 45. How often do your clients request a receipt following a transaction?
45. 您的客户在交易后多久要求一次收据？

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* 46. Do you use pre-printed receipts in your business (those that have advertisements or other messages on the back), or do you simply choose a suitable receipt type and use that?
46. 您在企业中使用预先打印的收据（背面有广告或其他消息的收据），还是简单地选择合适的收据类型并使用它？

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* 47. Approximately how many rolls (or pads) of receipts do you print in a month?
47. 您一个月大约打印多少卷（或垫）收据？

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* 48. How often do your clients ask for a copy of the receipt to be emailed after a transaction?
48. 您的客户多久要求在交易后通过电子邮件发送收据副本？

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* 49. Do you print coupons, vouchers, loyalty points, advertisements, or any other customer retention or marketing messages on the receipts?
49. 您是否在收据上打印优惠券、优惠券、忠诚度积分、广告或任何其他客户保留或营销信息？

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* 50. Would you be willing to contribute to environmental protection by displaying a copy of your receipt on an external screen instead of printing it out to reduce waste?
50. 您是否愿意通过在外部屏幕上展示收据副本而不是打印出来以减少浪费来为环境保护做出贡献？