rHe RADISSON
HOTEL GROUP
雷迪森酒店集团

Brand Audit Program 2025 2025 年品牌审核计划

Contents 内容

The Brand Standard Audit program … 2
品牌标准审核计划 ...2
Self-Assessment … 2 自我评估 ...2
Brand Standard Audit pillars … 4
品牌标准审核支柱4
Accountability Framework … 4
问责制框架 ...4
Proof of intent & escalation of classification. … 6
意图证明和分类升级。…6
Result & appeals … 7
结果和上诉...7
Exceptions and Waivers … 8
例外和豁免 ...8
The BSA property Prework Form Upload … 8
BSA 属性 Prework Form Upload ...8
What does the Brand Audit process look like? … 9
品牌审核流程是什么样的？…9
Frequently Asked Questions … 10
常见问题 ...10
Definitions … 12 定义。。。12
TrueView Brand Audit Platform … 13
TrueView 品牌审核平台...13

1. The Brand Standard Audit program
1. 品牌标准审核计划

The Brand Standard Audit [BSA] program runs once a year. Each year, properties are assigned a classification based on their audit score. The Brand Standard Audit [BSA] performance classification is based on the scoring provided by EcoSure Brand Operations Services and thresholds set by Radisson Hotel Group.
品牌标准审核 [BSA] 计划每年运行一次。每年，酒店都会根据其审计分数分配一个分类。品牌标准审核 [BSA] 绩效分类基于 EcoSure 品牌运营服务提供的评分和丽笙酒店集团设定的阈值。

The BSA provides accountability for all standards, as well as the opportunity for properties to receive real-time feedback from time spend physically at the property. In general, all properties that are open and accepting guests will participate in the BSA program. The BSA evaluates a subset of standards. Brand Standards that are not evaluated on the BSA and are documented in the Brand Standard documents should still be followed.
BSA 为所有标准提供问责制，并为住宿提供从实际在住宿花费的时间中获得实时反馈的机会。一般来说，所有开放且接受客人入住的住宿都将参与 BSA 计划。BSA 评估标准子集。未在 BSA 上评估但记录在品牌标准文件中的品牌标准仍应遵循。

Newly open properties are eligible to be audited after 180 days. An audit may be requested 90 days after opening to determine a baseline scoring for the property. Requests should be submitted though their respective Managing Director or Franchise Services Director.
新开业的住宿有资格在 180 天后接受审核。您可以在开业 90 天后要求进行审计，以确定住宿的基准评分。申请应通过其各自的董事总经理或特许经营服务总监提交。

Seasonal properties are eligible for an audit as soon as they open for the season and start accepting guests.
季节性住宿在旺季开业并开始接待房客后，就有资格接受审核。

Self-Assessment 自我评估

All properties are required to complete a Self-Assessment [SA] before the start of their audit. It is a training audit available for properties to complete on TrueView, EcoSure’s audit platform. A practice audit is highly encouraged as it provides an educational opportunity for the hotels to identify gaps in performance and compliance with brand standards.
所有住宿都必须在审核开始前完成自我评估 [SA]。这是一项培训审计，可供物业在 EcoSure 的审计平台 TrueView 上完成。强烈建议进行实践审计，因为它为酒店提供了一个教育机会，以识别绩效和品牌标准合规性方面的差距。

Additional SAs are available on HotelKit to further prepare hotels for the audit. These SAs are not mandatory but purely to provide further training opportunities. The templates for the SA Checklists are provided via the RHG GLOBAL [L/M/F] Network in HotelKit. They are saved as templates within the tasks tool and are categorized according to the different brands.
HotelKit 上提供了额外的 SA，以进一步为酒店做好审计准备。这些 SA 不是强制性的，而纯粹是为了提供进一步的培训机会。SA 清单的模板通过 HotelKit 中的 RHG GLOBAL [L/M/F] 网络提供。它们保存在 tasks 工具中作为模板，并根据不同的品牌进行分类。

The official mandated Self-Assessment on TrueView is still required, accessible through RadissonConnects.com
官方规定的 TrueView 自我评估仍然是必需的，可通过 RadissonConnects.com 访问

rHC RADISSON
HOTEL GROUP
rHC 丽笙酒店集团

Additional instructions on how to set-up the task list in HotelKit can be found in the Brand Standards folder.
有关如何在 HotelKit 中设置任务列表的其他说明，请参阅 Brand Standards 文件夹。

Corresponding to the Brand Standards Handbook Articles, each Article has a dedicated checklist covering the requirements in the same order and numeration.
与品牌标准手册文章相对应，每篇文章都有一个专门的清单，以相同的顺序和编号涵盖要求。

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rHe RADISSON HOTEL GROUP 雷迪森 酒店集团