UPDATE: GameStop has begun replacing Switch 2 consoles it punctured with staples, impacted customers have told IGN.
更新：受影响的顾客向 IGN 透露，GameStop 已开始为被订书钉损坏的 Switch 2 主机提供换新服务。
"GameStop did right by me," one fan told IGN. "They traded it in for a new system. They must of sent a shipment of Switch 2's to that location today to fix the staple problem."
"GameStop 这次处理得不错，"一位玩家告诉 IGN，"他们给我换了台新机。肯定是今天紧急调了一批 Switch 2 到门店来解决订书钉问题。"
Another customer, who also got their Switch 2 replaced, said they had been told GameStop moved quickly to pull spare stock from other local stores in order to provide immediate replacements.
另一位成功换机的顾客表示，店员告知他们 GameStop 迅速从周边门店调拨了备用库存，以确保能立即提供替换主机。
In a statement to IGN yesterday, reported below, the retailer had pledged it would "make customers whole". Happily, it seems that this process has indeed now begun.
正如昨日 IGN 报道中 GameStop 的声明所述，该零售商承诺将"确保顾客获得完整体验"。令人欣慰的是，这项补偿措施现已切实展开。
ORIGINAL STORY: Nintendo Switch 2 owners are opening consoles with punctured screens due to store receipts being stapled into the front of the console's box.
原报道：部分任天堂 Switch 2 玩家开箱时发现屏幕被刺穿，原因是商家将收据钉在了主机包装盒正面。
Photos from a string of Switch 2 customers show how staples can easily penetrate through the console's packaging, which consists of a thin cardboard box and a flimsy plastic envelope containing the main Switch 2 unit.
多位 Switch 2 买家提供的照片显示，订书钉极易穿透这款主机的包装——其外盒仅为单层纸板，内部装着主机的塑料保护袋也相当单薄。
"GameStop stapled the receipt for me and my friends' Switch 2s to the box. FML," wrote one fan last night after getting home from excitedly picking up their console at a midnight store opening. "Genuinely insane now I'm gonna have to wait three months for the restock."
"GameStop 把我和朋友们的 Switch 2 收据直接钉在包装盒上，真是倒了血霉，"一位玩家在深夜首发活动购机回家后写道，"现在真要疯了，得等三个月才能等到补货。"
Many images showing the problem include receipts from the same Staten Island branch of GameStop, which appears to have stapled receipts to much of their midnight launch Switch 2 stock. A video of the midnight launch posted by one attendee shows a long line of customers waiting at this particular GameStop branch — many of whom now appear to have been impacted in the same way.
多张问题照片显示收据均来自 GameStop 史坦顿岛分店，该店似乎将收据钉在了大部分午夜首发 Switch 2 的包装上。现场参与者发布的视频显示，该 GameStop 分店外排起长龙——如今看来许多顾客都遭遇了相同状况。
"Midnight release went bad for me," another affected customer, whose console screen has also been punctured by staples, wrote on reddit. "It's seeming like everyone there had the same thing done to their boxes as well. Over 100 people were there tonight."
"午夜首发彻底搞砸了，"另一位屏幕同样被订书钉刺穿的受害顾客在 reddit 上写道，"看起来所有人的包装盒都遭遇了相同处理。今晚现场超过 100 人遭殃。"
"Hello! My Switch 2 has staple holes in the screen," a third fan with a damaged console wrote on social media in an attempt to contact GameStop and Nintendo. "They stapled the receipt to the box at 1756 Forest Ave, Staten Island, NY 10303 and it damaged the screen." GameStop and Nintendo are yet to give the fan a response.
"你好！我的 Switch 2 屏幕上有订书钉孔，"第三位主机受损的粉丝在社交媒体上试图联系 GameStop 和任天堂时写道，"纽约州史坦顿岛森林大道 1756 号的店员把收据钉在包装盒上，结果损坏了屏幕。"截至发稿，GameStop 与任天堂尚未回应这位粉丝。
"Me and my homie here (we never met before) were unfortunately at the same GameStop and this happened to me and another buddy!" yet another fan wrote on reddit. "Think the entire pre-order batch is completely f***ed."
"我和这位素未谋面的兄弟（我们之前从不认识）不幸去了同一家 GameStop，我和另一个伙伴也中招了！"又一位粉丝在 reddit 上控诉，"感觉整个预售批次的机器全特么完蛋了。"
IGN has contacted GameStop and Nintendo for comment, and asked if advice can be passed on to retailers warning them of the potential issue when handling Switch 2 stock.
IGN 已联系 GameStop 与任天堂寻求回应，并询问是否可以向零售商传达警示，提醒他们在处理 Switch 2 库存时注意这一潜在问题。
"We are investigating the matter and will make customers whole", a GameStop spokesperson later confirmed to IGN.
"我们正在调查此事，并将确保顾客获得妥善解决，"GameStop 发言人随后向 IGN 证实。
While GameStop has been criticised by those affected, fans have also expressed surprise that Nintendo itself had not done more to protect the key part of Switch 2 — the main unit, including its screen — within the console's packaging.
尽管 GameStop 受到了受影响玩家的批评，粉丝们也惊讶于任天堂本人在 Switch 2 包装设计上未能更好地保护主机关键部件——包括屏幕在内的主体部分。
"I'm not gonna hate on the employees too hard, but it seems like it was packaged without thought," one fan with a damaged Switch 2 wrote. "Why have the screen facing up with barely any protection. I mean they are still idiots for stapling it."
"我不想过分指责店员，但这包装明显没经过思考，"一位 Switch 2 受损的玩家写道，"为什么要把屏幕朝上放置却几乎不加保护？不过他们用订书钉固定收据的行为确实愚蠢。"
The Switch 2 is packaged with its main unit at the front of the console's cardboard box, and its screen facing outwards. (From unwrapping my own Switch 2 console this morning, I can confirm there is surprisingly little to protect the screen from damage.)
"I knew this would happen," another fan wrote on social media. "It was a weird decision by Nintendo to have the screen sit face-side-up at the very top of the box with only the thin cardboard to protect it. You're going to hear about a few damaged screens in the coming days. They are at risk just being stacked in shipping."
IGN has contacted many of the fans now left with a Switch 2 that has been damaged, through no fault of their own, on the day of the console's launch. One GameStop customer told us they would be back at the store when it opened later today to return the console. It seems likely they won't be alone.
Tom Phillips is IGN's News Editor. You can reach Tom at tom_phillips@ign.com or find him on Bluesky @tomphillipseg.bsky.social
