Let me introduce these sections:
讓我介紹一下這些部分:
Hilton's Major Business Processes and Organizational Structure
希爾頓的主要業務流程和組織結構
A.
一個。
First, Hilton's major business processes are anchored in a strict set of management standards. At the heart of this framework is the commitment to personnel training and management. Hilton recognizes that its employees are its greatest asset. They doesn’t just throw employees in at the deep end and hope they can swim.To that end, the company invests in professional training programs and offers competitive benefits to retain employees. Employee loyalty and efficiency are not just goals; they are essential components of Hilton's ongoing development and success.
首先,希爾頓的主要業務流程以一套嚴格的管理標準為基礎。該框架的核心是對人員培訓和管理的承諾。希爾頓認識到員工是其最大的資產。They 不只是將員工投入深淵並希望他們能夠游泳為此,公司投資於專業培訓計劃並提供有競爭力的福利以留住員工。員工忠誠度和效率不僅僅是目標;它們是希爾頓持續發展和成功的重要組成部分。
Next, we turn to supply chain management, which plays a critical role in delivering high-quality services. Hilton ensures that all products—from food to bedding—are sourced from compliant suppliers. By maintaining robust relationships with suppliers, Hilton not only guarantees quality but also manages costs effectively, enhancing overall operational efficiency.
接下來,我們轉向供應鏈管理,它在提供高品質服務方面發揮著關鍵作用。希爾頓確保所有產品(從食品到床上用品)均來自合規供應商。通過與供應商保持牢固的關係,希爾頓不僅保證了品質,而且有效地管理了成本,從而提高了整體運營效率。
Technology is another pillar of Hilton's business processes. The company has developed advanced systems, such as reservation and customer relationship management software. These tools streamline operations and improve property management, making it easier for guests to book rooms, check in, and access concierge services through mobile applications.
技術是希爾頓業務流程的另一大支柱。該公司開發了先進的系統,例如預訂和客戶關係管理軟體。這些工具簡化了運營並改善了物業管理,使客人可以更輕鬆地通過移動應用程式預訂房間、登記入住和訪問禮賓服務。
Finally, about customer strategies,hilton has simplified booking and check-in procedures to enhance customer satisfaction. By implementing effective marketing strategies—such as member discounts and bonus points—Hilton not only encourages repeat business but also attracts new customers, ultimately driving profits.
最後,關於客戶策略,希爾頓簡化了預訂和入住程式,以提高客戶滿意度。通過實施有效的行銷策略(例如會員折扣和獎勵積分),希爾頓不僅可以鼓勵回頭客,還可以吸引新客戶,最終提高利潤。
B.Organizational Structure
B.組織架構
Now, let’s take a closer look at Hilton's organizational structure.
現在,讓我們仔細看看希爾頓的組織結構。
First, the top leadership is board of directors. Supporting this board is the Executive Leadership team, which includes the CEO, CFO, and COO.
首先,最高領導層是董事會 支援這個董事會的是執行領導團隊,其中包括CEO、CFO和 COO。
Hilton’s global reach is further enhanced by its various departments, which are organized by regions including Europe, the Middle East and Africa, the Americas, and Asia Pacific.
希爾頓的全球影響力通過其各個部門得到進一步加強,這些部門按歐洲、中東和非洲、美洲和亞太地區等地區組織。
Finally, Brand Management plays a crucial role in this structure, independently overseeing the various Hilton brands.
最後,品牌管理在這個結構中發揮著至關重要的作用,獨立監督各種希爾頓品牌。
C.Department
CD部門
Global Operations. This department is the backbone of Hilton’s hotel management, responsible for overseeing hotel operations and service delivery across all properties.
全球運營。該部門是希爾頓酒店管理的支柱,負責監督所有酒店的酒店運營和服務交付。
Next, we have the Sales & Marketing department. This team is crucial for positioning Hilton in a competitive market. They provide a steady stream of energy for the survival of the enterprise
接下來,我們有銷售和營銷部門。該團隊對於在競爭激烈的市場中定位希爾頓至關重要。他們為企業的生存提供了源源不斷的能量.
Moving on to Human Resources (HR), this department is vital for nurturing Hilton's most valuable asset—its people.
接下來是人力資源 (HR),該部門對於培養希爾頓最寶貴的資產 — 員工至關重要。
Technology & Innovation department develops digital solutions and integrates technology into Hilton’s operations.
技術與創新部門開發數字解決方案,並將技術整合到希爾頓的運營中。
Next, let’s discuss Regional Management. This team is responsible for overseeing operations in specific regions, including the Americas, Europe, and Asia Pacific. They ensure that Hilton’s strategies align with local market needs and cultural preferences
接下來,讓我們討論區域管理。該團隊負責監督特定地區的運營,包括美洲、歐洲和亞太地區。他們確保希爾頓的戰略與當地市場需求和文化偏好保持一致
Finally, we have the Brand Management team. Each Hilton brand, from the luxurious Waldorf Astoria to the value-driven Hampton Inn, is independently managed. Their role is to ensure that each brand maintains its identity and delivers on its promise to guests.They help elevate the overall Hilton portfolio.
最後,我們有品牌管理團隊。每個希爾頓品牌,從豪華的華爾道夫酒店到以價值為導向的漢普頓酒店,都是獨立管理的。他們的職責是確保每個品牌都保持其身份並兌現對客人的承諾。這有助於提升希爾頓的整體投資組合。
D.Key personnel responsibilities
D.關鍵人員職責
This is a key figure in the hospitality industry—Christopher J. Nassetta, the CEO of Hilton. As CEO, he is responsible for managing critical functions such as Human Resources and finance, ensuring that Hilton operates smoothly and efficiently. He also oversees Hilton's three geographic divisions: the Americas, Asia Pacific, and Europe, Middle East, and Africa. Under his leadership, Hilton has continued to expand its global presence and enhance its reputation as a leader in the hospitality sector. Christopher's strategic insights and commitment to excellence have played a vital role in Hilton's growth and success.
他是酒店業的關鍵人物 — Christopher J. 希爾頓首席執行官 Nassetta。作為首席執行官,他負責管理人力資源和財務等關鍵職能,確保希爾頓順利高效地運營。他還負責監督希爾頓的三個地理部門:美洲、亞太地區以及歐洲、中東和非洲。在他的領導下,希爾頓不斷擴大其全球影響力,並提升其作為酒店業領導者的聲譽。Christopher 的戰略洞察力和對卓越的承諾在希爾頓的成長和成功中發揮了至關重要的作用。
E. Board and Executive Responsibilities
E董事會和高管職責
Board of Directors. This group is responsible for the overall direction and governance of the company. They set the strategic vision and ensure that Hilton adheres to high standards of corporate governance
董事會。該小組負責公司的整體方向和治理。他們設定了戰略願景,並確保希爾頓遵守高標準的公司治理.
Next, we have the Executive Leadership Team. At the helm is the CEO, who is responsible for the company’s overall strategy and operations. This individual is the driving force behind Hilton’s vision, ensuring that all departments align with the company’s goals. Supporting the CEO are the CFO and COO. The CFO manages financial planning, risk management, and financial reporting, acting as the guardian of Hilton's financial health. Meanwhile, the COO oversees daily operations, ensuring that each hotel functions efficiently and delivers the high-quality service that guests expect from the Hilton brand.
接下來,我們有執行領導團隊。掌舵人是首席執行官,負責公司的整體戰略和運營。這個人是希爾頓願景背後的驅動力,確保所有部門都與公司的目標保持一致。為 CEO 提供支援的是 CFO 和 COO。CFO 負責管理財務規劃、風險管理和財務報告,是希爾頓財務狀況的守護者。同時,首席運營官負責監督日常運營,確保每家酒店高效運作,並提供客人期望從希爾頓品牌獲得的高品質服務。
Now, it's my partner's turn to report what's next
現在,輪到我的夥伴報告下一步了