CLASS TUTORIAL
课堂教程

L12 - Being effective project manager
L12 - 成为有效的项目经理

‘ETHICAL DILEMMAS’
“道德困境”

Discuss and present in class
在课堂上讨论和演示

Each of the following six mini-case scenarios involve ethical dilemmas associated with project management. How would you respond to each situation, and why?
以下 6 个小案例场景都涉及与项目管理相关的道德困境。您将如何应对每种情况，为什么？

Jack Nietzche
杰克·尼采

You returned from a project staffing meeting in which future project assignments were finalized. Despite your best efforts, you were unable to persuade the director of project management to promote one of your best assistants, Jack Nietzche, to a project manager position. You feel a bit guilty because you dangled the prospect of this promotion to motivate Jack. Jack responded by putting in extra hours to ensure that his segments of the project were completed on time. You wonder how Jack will react to this disappointment. More importantly, you wonder how his reaction might affect your project. You have five days remaining to meet a critical deadline for a very important customer. While it won’t be easy, you believed you would be able to complete the project on time. Now you’re not so sure. Jack is halfway through completing the documentation phase, which is the last critical activity. Jack can be pretty emotional at times, and you are worried that he will blow up once he finds he didn’t get the promotion.
您从项目人员配置会议返回，因为未来的项目任务已经敲定。尽管您尽了最大努力，但您还是无法说服项目管理总监将您最好的助手之一 Jack Nietzche 提升到项目经理的职位。你感到有点内疚，因为你利用你悬而未决的这次促销活动的前景来激励杰克。Jack 的回应是投入额外的时间，以确保他的项目部分在 tim e 完成。你想知道杰克会如何应对这种失望。更重要的是，您想知道他的反应会如何影响您的项目。您还有 5天的时间来满足一个非常重要的客户的关键截止日期。虽然这并不容易，但您相信自己能够按时完成项目。现在你不太确定。Jack 已完成文档阶段的一半，这是最后一个关键活动。 杰克有时会非常情绪化，你担心他一旦发现自己没有得到晋升就会爆炸。

As you return to your office, you wonder what you should do. Should you tell Jack that he is not going to be promoted? What should you say if he asks about whether the new assignments were made?
当你回到你的办公室时，你想知道你应该怎么做。你应该告诉杰克他不会升职吗？如果他问新任务是否已经完成，你应该怎么说？

Seaburst Construction Project
Seaburst 建设项目

You are the project manager for the Seaburst construction project. So far the project is progressing ahead of schedule and below budget. You attribute this in part to the good working relationship you have with the carpenters, plumbers, electricians, and machine operators who work for your organization. More than once you have asked them to give 110 percent, and they have responded. One Sunday afternoon you decide to drive by the site and show it to your son. As you point out various parts of the project to your son, you discover that several pieces of valuable equipment are missing from the storage shed.
您是 Seaburst 构造项目的项目经理。到目前为止 ，该项目的进展提前完成，低于 budget。您认为这部分是由于您与为您的组织工作的木匠、水管工、电工和机器操作员建立了良好的工作关系。你不止一次要求他们给 110 percent，他们都回应了。 一个星期天的下午，你决定开车经过这个网站，给你的儿子看。 当你向儿子指出项目的各个部分时，你发现储藏室里少了几件有价值的设备。

When you start work again on Monday you are about to discuss this matter with a supervisor when you realize that all the missing equipment is back in the shed. What should you do? Why?
当你周一再次开始工作时，你正准备与主管讨论这件事，这时你意识到所有丢失的设备都回到了棚子里。您应该怎么做？为什么？

The Project Status Report Meeting
项目进展报告会

You are driving to a project status report meeting with your client. You encountered a significant technical problem on the project that has put your project behind schedule. This is not good news because completion time is the number one priority for the project. You are confident that your team can solve the problem if they are free to give their undivided attention to it and that with hard work you can get back on schedule. You also believe if you tell the client about the problem, she will demand a meeting with your team to discuss the implications of the problem. You can also expect her to send some of her personnel to oversee the solution to the problem.
您正在开车去参加与客户举行的项目状态报告会议。您在项目中遇到了一个重大的技术问题，使您的项目落后于计划。这不是个好消息，因为协调时间是该项目的首要任务。您有信心，如果您的团队可以自由地全神贯注地解决问题，并且通过努力工作，您可以按计划恢复。您还相信，如果您将问题告知客户，她会要求与您的团队会面，讨论问题的影响。 你也可以期待她派出一些她的 personnel 来监督问题的解决方案。

These interruptions will likely further delay the project. What should you tell your client about the current status of the project?
这些中断可能会进一步延迟项目。您应该告诉您的客户有关项目的当前状态的哪些内容？

Gold Star LAN project
金星局域网项目

You work for a large consulting firm and were assigned to the Gold Star LAN project. Work on the project is nearly completed and your clients at Gold Star appear to be pleased with your performance. During the course of the project, changes in the original scope had to be made to accommodate specific needs of managers at Gold Star. The costs of these changes were documented as well as overhead and submitted to the centralized accounting department. They processed the information and submitted a change order bill for your signature. You are surprised to see the bill is 10 percent higher than what you submitted. You contact Jim Messina in the accounting office and ask if a mistake has been made. He curtly replies that no mistake was made and that management adjusted the bill. He recommends that you sign the document.
您在一家大型咨询公司工作，并被分配到 Gold Star LAN 项目。该项目的工作已接近完成，我们在 Gold Star 的客户似乎对您的表现感到满意。 在项目进行过程中，必须改变原来的范围，以适应 Gold Star 经理的特定需求。这些变化的成本和间接费用被记录下来，并提交给集中的会计部门。他们处理了信息并提交了一份变更单供您签名。您会惊讶地发现账单比您提交的金额高出 10%。您联系会计办公室的 Jim Messina，询问是否犯了错误。 他简短地回答说，管理层调整了账单，没有犯任何错误。他建议您签署 document。

You talk to another project manager about this and she tells you off the record that overcharging clients on change orders is common practice in your firm. Would you sign the document? Why? Why not?
你和另一位项目经理谈了这件事，她告诉你，在你的 fr m 中，对变更单向客户收取过高的费用是常见的做法。你会签署这份文件吗？ 为什么？为什么不呢？

Cape Town Bio-Tech
开普敦生物技术公司

You are responsible for installing the new Double E production line. Your team has collected estimates and used the WBS to generate a project schedule. You have confidence in the schedule and the work your team has done. You report to top management that you believe that the project will take 110 days and be completed by March 5. The news is greeted positively. In fact, the project sponsor confides that orders do not have to be shipped until April 1. You leave the meeting wondering whether you should share this information with the project team or not.
您负责安装新的 Double E 生产线。您的团队已经收集了估算值并使用 WBS 来生成项目进度。您对时间表和您所做的工作充满信心。您向最高管理层报告，您认为该项目将需要 110 天，并在 3 月 5 日之前完成。这个消息受到了积极的欢迎。在 fac t 中，项目发起人透露，订单在 4 月 1 日之前不必发货。 您离开会议时想知道是否应该与项目团队共享此信息。

Ryman Pharmaceuticals
莱曼制药

You are a test engineer on the Bridge project at Ryman Pharmaceuticals in Nashville,Tennessee. You have just completed conductivity tests of a new electrochemical compound. The results exceeded expectations. This new compound should revolutionize the industry. You are wondering whether to call your stockbroker and ask her to buy $20,000 worth of Ryman stock before everyone else finds out about the results. What would you do and why?
您是田纳西州纳什维尔 Ryman Pharmaceuticals 的 Bridge 项目的测试工程师。您刚刚完成了一种新型电化学化合物的电导率测试。结果超出了预期。这种新的化合物应该会彻底改变这个行业。您想知道是否打电话给您的股票经纪人，让她在其他人都知道结果之前购买价值 20,000 美元的 Ryman 股票。你会怎么做，为什么？