这是用户在 2024-11-26 16:42 为 https://web.whatsapp.com/ 保存的双语快照页面，由沉浸式翻译提供双语支持。了解如何保存？

对话

9241860

SA132 9241860

16:00

Sorry for the bad game experience. We will continue to provide feedback to the development team on all of your comments and suggestions above, and thank you for your positive feedback.

消息

对话

SA132 9241860

27/08/2024

Dear Commander, according to our records, your ID 9241860 was linked to the Facebook account with the nickname Pavarate IamLegend on March 27 of this year.

SA132 9241860

27/08/2024

The FB account you bound your id 9241860 named Pavarate IamLegend.

SA132 9241860

27/08/2024

Dear commander, according to our checking, the id you are at now -- 15796650 -- is bound with the FB account named Pavarate Rattanasuwan, which is not the one you bound your id 9241860.

SA132 9241860

I understand what you mean. We really can't affect the probability of you drawing a hero. When you summon a hero, the probability of getting a hero is publicly displayed. We will not lower or increase the probability of a single hero. This is clearly stated on the exclamation mark on the summoning page. The probability of getting a hero of the same level is random, which also means that we cannot control which hero you will get next.

09:58

Then, why this single S hero alway come out many more times compare with other S.

10:00

SA132 9241860

I haven’t say this issue with custommer service before, because I think the situation on summon S hero would be better due to randomly. But this time, I think I have to say and complain about it.

It is true that the random acquisition of heroes affects your experience. The acquisition of heroes is random and cannot be controlled.

10:01

We will also record your feedback and send it to the planning team for discussion.

10:02

Thanks

10:02

All players are the same, we don't set up a certain hero to be easier to obtain, which would be unfair to other players.

10:02

No, I ask many of friends player. I am the one who face this terrible experience

10:04

Thank you very much for your attention and love for our game. Your suggestions are very important, and we will continue to collect the voices of players and seek a better result. If we can continue to optimize these issues, we will also publicly notify all players in the game update.

10:04

Random is not pure random

10:04

The acquisition of heroes is random and cannot be controlled. This is clearly stated on the exclamation mark on the summoning page. I personally really hope that you can get the hero you need, but it is true that we cannot interfere with the random results. I sincerely wish you good luck in subsequent summons and hope that you can get other heroes or even rarer S+ heroes.

英雄的获取是随机的，无法控制。这个在召唤页面上的感叹号明确表示了这一点。我个人非常希望你能获得你需要的英雄，但确实我们无法干涉随机结果。我真诚地祝愿你在后续的召唤中好运，希望你能获得其他英雄，甚至更稀有的 S+英雄。

10:14

10:14

If you said probability is equal for S hero 0.0829%. Why I didnot get these 4. Compare with Hassass 如果你说 S 英雄的概率是 0.0829%。为什么我没有得到这四个。与刺客比较。

10:18

10:18

All are S hero that have the same probability. 所有都是 S 级英雄，概率相同。

10:19

I am talking on ‘S’ not ‘S+’ 我在说'S'而不是'S+'

10:21

Sorry Commander, we have been talking about the probability of getting a hero, not a fixed number of summons to get a certain hero. This is highly random and cannot be controlled. 抱歉，指挥官，我们讨论的是获得英雄的概率，而不是召唤一定数量英雄的固定次数。这是高度随机的，无法控制。

10:26

Yes, as seen the probability for Hassas is 0.0829% the same as other 4S hero I surround in the picture. But I got 45 Hassas vs those 4S Hero only less than 16 是的，就像在图片中看到的，哈萨斯的概率是 0.0829%，和其他 4S 英雄一样。但是我只得到了 45 个哈萨斯，比那 4 个 S 级英雄少于 16 个。

10:35

You said this is base on the same 0.0829% 你说这是基于相同的 0.0829%

10:36

The probability is indeed stated, but we get the hero randomly, so this does not guarantee which hero we will get. 概率确实被陈述了，但我们随机获取英雄，所以这并不能保证我们能得到哪个英雄。

10:39

The different in result between S-Hassass vs S-others 4 is great amounts. S-刺客 vs S-其他 4 的结果差异很大。

10:41

This is my issue. That is why I said is this pure randomly or not 这是我的问题。这就是我说这是否纯粹随机的原因。

10:42

That is what happen to my acvount. 我的账号发生了这种事情。

10:43

Because it is obtained randomly, it is indeed impossible to determine which hero you will get. Your situation has been recorded and sent to the planning team to discuss whether there is room for optimization. I also hope that you will have good luck in the future. 由于它是随机获得的，确实无法确定你会得到哪个英雄。你的状况已经被记录并发送给规划团队讨论是否有优化的空间。我也希望你未来会好运。

10:58

09/11/2024

Dear Cs Please see me summon result just a minute ago 亲爱的 Cs 请稍等一分钟，让我展示我刚才召唤的结果

13:59

13:59

Another one Hassas. 又一个哈萨斯。

14:00

Hello, dear commander! We are checking this issue for you and will get back soon, please wait a moment~ 亲爱的指挥官，您好！我们正在为您处理这个问题，稍后会回复，请稍等片刻~

14:00

14:01

These are all Hassas that I received from your randomly summon. 1 Eternal plus awaken and 26Extra. 这些都是你随机召唤给我的哈萨，1 个永恒加觉醒和 26 个额外的。

14:03

Compare to some S heroes that have the same 0.0828% probability that they don’t reach Eternal yet 与一些 S 级英雄相比，它们有相同的 0.0828%概率未能达到永恒

14:05

This is why I raise issue to ask for your help yesterday that ‘what’s wrong with my account, Why I continuously received Hassas (S, lost female Hero) again and again?’ 这就是为什么我昨天提出问题寻求帮助，询问“我的账户出了什么问题，为什么我不断地收到 Hassas（S，丢失的女性英雄）？”

14:08

The probability for summon hero S is not as game indicate. 召唤英雄 S 的概率并不如游戏显示的那样。

14:09

If the probability setting for summon Hero in my account is not right, please make it right!!! 如果我账户中召唤英雄的概率设置不正确，请将其调整正确！

14:11

Since play Titan War, I like this game and enjoy. I like to explore the things in game to grow up characters. So, I continue to spend money for my enjoy almost every day. Please see the spending history. 自从玩《泰坦战争》以来，我喜欢这个游戏并享受其中。我喜欢在游戏中探索事物来提升角色。因此，我几乎每天都会花钱以获得享受。请查看消费历史。

14:16

But this time, I start nervous and annoy on why I alway receive the ‘Hassas’ again and again. 但这次，我开始紧张和烦恼，为什么我总是不断地收到“Hassas”。

14:18

Please help to solve this issue too. 请帮助解决这个问题。

14:19

Dear Commander, First of all I would like to thank you for sharing your feelings, your opinion is very important to us. I can understand your disappointment, such a situation can be really frustrating.

亲爱的指挥官，首先我想感谢您分享您的感受，您的意见对我们非常重要。我能理解您的失望，这种情况确实会让人感到非常沮丧。

14:20

The probability of summoning a hero is the same for every player, which means that the results of each summoning are independent and the outcome is not affected by previously summoned heroes. Even if the current result is not as good as you would like, it is possible that you may be able to win the prize of your choice in a future summon. As luck changes, there may be better results in the future.

召唤英雄的概率对每个玩家都是一样的，这意味着每次召唤的结果都是独立的，之前召唤的英雄不会影响结果。即使当前的结果不如你所愿，未来可能有机会赢得你选择的奖品。随着运气的变化，未来可能会有更好的结果。

14:23

We always strive to provide a fair chance and want every player to have a better experience. We will communicate your feedback to the relevant teams and work hard to improve the game content to make the experience of summoning heroes more enjoyable. 我们始终致力于提供公平的机会，希望每位玩家都能获得更好的体验。我们将把您的反馈传达给相关团队，并努力改进游戏内容，使召唤英雄的体验更加愉快。

14:24

We are also glad that you can convey the players' voices to us, which gives us the direction we can discuss with the planning team for optimization. 我们也很高兴你能传达玩家的声音给我们，这给我们提供了与规划团队讨论优化方向的机会。

14:31

In addition, since I started playing this game in February, there are 2 S+ void characters that have never dropped out, Fairy Drake and Celestial Wyeern. Which I have to spend items to exchange for Fairy Drakes. Which I still believe in luck to get them from summon some days. 此外，自从二月份开始玩这个游戏以来，有两个 S+虚空角色从未掉落过，分别是仙女德雷克和天界维恩。我需要花费物品来交换仙女德雷克。我仍然相信通过召唤某些日子有可能获得它们。

14:31

I see that the record you just sent me has both S+ and S ranked heroes, so your summoning result is very lucky compared to other players. It's just that for you personally, the S-ranked heroes are too much for you, which makes you have doubts about the summoning probability. Because the probability of each summoning is independent, there is no way to control whether or not the result will satisfy you. 我看到你刚刚发给我的记录中既有 S+也有 S 级英雄，所以你的召唤结果与其他玩家相比非常幸运。只是对你个人来说，S 级英雄太多了，这让你对召唤概率产生了怀疑。因为每次召唤的概率是独立的，没有办法控制结果是否会让你满意。

14:33

At the same time, there are many ways to get heroes in our game, and summoning from the Tower of Heroes is only one of the ways to get your favorite heroes. You can also pay attention to the in-game activities, participating in different activities may obtain S Hero Optional Card, S+ Hero Optional Card, Hero Fragment Optional Treasure Chest and other props. 同时，我们游戏中有很多方式获取英雄，从英雄之塔召唤只是获取你喜爱英雄的一种方式。你还可以关注游戏内的活动，参与不同的活动可能会获得 S 级英雄选票、S+级英雄选票、英雄碎片宝箱和其他道具。

14:34

If Hassas is still coming again and again, I have to ask in official game FB to know does anyone facing problem as me. 如果哈萨斯仍然反复出现，我必须在官方游戏 FB 上询问是否有人遇到与我相同的问题。

14:34

Hope i am lucky not to have Hassass come out again and again. 希望我不会再次遇到刺客。

14:35

Thanks 谢谢

14:35

All things you said above, I do all. 你说的所有事情，我都做。

14:35

I understand your feelings very well, I would feel frustrated if I had the same issue.

It's true that Deity and Void heroes are much harder to come by, and this is indeed a matter of probability.

我非常理解你的感受，如果我遇到同样的问题，我也会感到沮丧。

神灵和虚无英雄确实更难获取，这确实与概率有关。

已编辑14:39

We appreciate your support and love for our game since February.

We hope you will continue to support us and wish you good luck from future summons!

我们感谢您从二月开始对我们游戏的支持和热爱。

我们希望您能继续支持我们，并祝您未来召唤时一切顺利！

14:39

THURSDAY

Dear Custommer service After I feel happy that Hassas have not come out from summon for several days, and the hero random % should be normal distribute according to % you indicate. 尊敬的客户服务经过几天没有召唤出哈萨斯，我感到很高兴，英雄的随机%应该根据您指示的%正常分布。

18:56

Today in this afternoon I got 2 consecutive Hassas again!!! 今天下午我又连续得到了两次哈萨！

18:57

18:57

18:57

Hi there! Thanks for reaching out. We're currently looking into your issue, please wait a few minutes. We appreciate your patience! (｡•̀ᴗ-)✧ 你好！感谢你的联系。我们正在处理你的问题，请稍等几分钟。我们非常感激你的耐心！(｡•̀ᴗ-)

18:57

Now from 26 extra Hassas I mention the issue on 9 Nov, this time I become that I have 29 extra Hassas. 从 26 个额外的哈萨斯开始，我在 11 月 9 日提到了这个问题，这次我变成了有 29 个额外的哈萨斯。

18:58

The same issue as I ask for your help before, why I alway get this S hero character many more than other S hero character which have 0.0829% chance 我之前请求帮助时遇到的相同问题，为什么我总是获得的 S 级英雄角色比其他 S 级英雄角色多，这些角色的获得概率为 0.0829%

19:01

Commander, you don't want this hero to be summoned? 指挥官，您不希望这个英雄被召唤吗？

19:04

19:04

19:04

These 4S characters I don’t reach eternal yet compare to S Hassas which I has almost 2.5 eternal. 这 4S 字符我还没达到永恒，相比之下，我有的 S 哈萨已经接近 2.5 个永恒。

19:10

Why it be like this? 为什么会这样？

19:10

Again, Are there something wrong on Hassas % random? 再次，哈萨斯 % 随机出错了吗？

19:12

Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes.

Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes.

Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes. 指挥官，我们很抱歉给您带来不愉快的体验，但我们想提醒您，英雄的获取概率对所有玩家都是一样的。在召唤者之塔中，获得这个英雄的概率比其他英雄要高。

19:17

Since the summoning probability of this hero is higher than that of other heroes, you may find yourself summoning this hero multiple times. We appreciate your feedback and would love to know which heroes you would like to see. Please share your preferences with us, and we'll forward your suggestions to the planning team for consideration in future updates!

由于这个英雄的召唤概率高于其他英雄，你可能会多次召唤到这个英雄。我们感谢您的反馈，并希望知道您希望看到哪些英雄。请与我们分享您的偏好，我们将把您的建议转达给规划团队，以便在未来的更新中考虑！

19:26

For Example, As you indicate in the picture, probability to get Teresa is 0.2165% almost 2.5 times rate compare with Hassas 0.0829%. But, since i play this game in February til now I got 2 Eternal Teresa compare with 2.5 Eternal Hassas. 例如，如图所示，获得特蕾莎的概率为 0.2165%，几乎是哈萨斯的 2.5 倍，哈萨斯的概率为 0.0829%。但是，从二月到现在我玩这个游戏，我得到了 2 个永恒的特蕾莎，而得到了 2.5 个永恒的哈萨斯。

19:41

19:41

Vs

19:41

19:41

We understand your feelings very well. You can now tell us which hero you want to get, and we will pass your suggestions to the technical team~ 我们非常理解您的感受。现在您可以告诉我们您想要哪个英雄，我们会将您的建议转达给技术团队~

19:44

36 Tessasa.(include ~20 from exchange or use select S hero cards) Vs. 47 purely summon of Hassas 36 个 Tessasa（包括大约 20 个通过交易获得或使用精选 S 英雄卡）对阵 47 个纯粹召唤的 Hassas

19:44

19:45

These 4 S Hero, I haven’t reach Eternal yet, please consider to increase the possibility to get equal to Hassas too. Thanks 这 4 个 S 级英雄，我还没有达到永恒，请考虑增加获取的可能性，使其与哈萨斯相等。谢谢

19:46

We attach great importance to the voice of every player. We will carefully record these suggestions and feedback and forward them to the technical team. We will continue to work hard to continuously optimize and improve the game experience.

我们非常重视每一位玩家的声音。我们将仔细记录这些建议和反馈，并将其转发给技术团队。我们将继续努力，不断优化和提升游戏体验。

20:08

Thank you 谢谢

20:09

昨天

Dear Custommer service 尊敬的客户服务

21:06

21:06

Dear Commander, how can I help you? 亲爱的指挥官，我能为您做些什么？

21:07

Same old problem. Hassas come again. 老问题了。哈萨斯再次出现。

21:09

21:09

Now 48 Hassas, please read the previous issue above relate to get too many one specific S Hero(Hassas) 现在 48 个 Hassas，请阅读上面关于一个特定 S 英雄的前一问题，以获取太多的信息

21:11

21:15

21:15

21:15

21:15

Commander, the heroes within the game are obtainable with a certain probability. If there are too many, you can choose Translation:

Retention, we do have plans for updates in the future, but the specific timing and method of updating, the technical department has not synchronized with us yet.
As a material to boost other heroes
Disassemble, then exchange for what you need in the store.

指挥官，游戏中的英雄有一定的概率获得。如果太多，您可以选择。翻译：留存，我们确实有未来的更新计划，但具体的更新时间以及更新方式，技术部门还没有和我们同步。作为提升其他英雄的材料拆解，然后在商店里用它换取你需要的东西。

已编辑21:16

The decomposition steps are as follows Armory-Decompos Heroes 分解步骤如下武器库-分解英雄

21:17

21:17

21:17

Please don’t tell this. You mention that hero has come out on the certain probability. Please see below picture 请不要告诉别人。你提到的那个英雄以一定的概率出现。请看下面的图片

21:19

21:19

I keep getting Hassas again and again and again while those 4 S hero in red circle are not reach eternal yet. 我一直在得到 Hassas，而那四个红色圆圈中的 S 级英雄还没有达到永恒。

21:20

Almost 50 Hassas now 将近 50 个 Hassas

21:21

I ask CS several times to please check about what thing go wrong with the probability getting Hassas in my account. And wait and wait. 我多次询问 CS，请检查我的账户中概率获取哈萨斯出错的地方。然后等待，等待。

21:22

My feeling is down every time I get this Hassas character again and again. 每次得到这个 Hassas 角色时，我的感觉都很低落。

21:23

You still ask me to wait??? 你居然还让我等？？？

21:24

CS understands your feelings. Your hero is almost fully equipped, indicating that you also greatly enjoy our game. However, every summon and fusion fragment produces a hero randomly, and to ensure the fairness of the game, we cannot manipulate this. All are generated randomly by the system. We will have more plans for hero levels in the future. You can consider the three methods CS suggests to use up your extra Hassas CS 理解你的感受。你的英雄几乎已经完全装备，这表明你也非常享受我们的游戏。然而，每次召唤和融合碎片都会随机生成一个英雄，为了保证游戏的公平性，我们不能操控这个过程。所有都是由系统随机生成的。未来我们会有关于英雄等级的更多计划。你可以考虑 CS 提出的三种方法来使用你的额外 Hassas。

21:27

At the same time, our disassembly store also updates other items irregularly, perhaps there is something you need 同时，我们的拆机店也会不定期更新其他商品，也许有些是你需要的

21:27

I play this game with the drive of explore the combination of team characters set. Spend money to grow hero in account to make good teams for fighting in game. But do intend to cheat me? You do intent to give me these and make me loss opportunity to get other characters? Do you want me to spend and spend and spend but get slow growth by giving this weak hero again and again? 我用探索团队角色组合的激情来玩这个游戏。花钱在账户中培养英雄，以组建出战游戏的优秀队伍。但你打算欺骗我吗？你打算给我这些，让我失去获取其他角色的机会？你希望我不断地花钱，但每次只得到一个弱小的英雄，导致成长缓慢？

21:29

As I told you before, if I have keep getting this characters and you cannot help me on this. Only way that I can do is report in your FB to see whether other players get the same problem as me. Don’t worry, i am going to say only truth. 正如我之前告诉过你，如果我继续遇到这些问题，而你无法帮助我解决。我唯一能做的就是向你的 Facebook 报告，看看其他玩家是否也遇到了相同的问题。别担心，我只会说真话。

21:31

Game said the probably to get these S hero 0.0829% but one S hero come out many many more than others.

21:34

We have also provided feedback multiple times to the technical department regarding your account. Currently, the technical department has confirmed that there is no abnormality in the odds. Every summon and synthesis within the game is indeed randomly generated 我们已经多次向技术部门反馈了关于您的账户的问题。目前，技术部门确认游戏中的赔率没有异常。游戏中的每次召唤和合成确实是随机生成的。

21:36

Here's how it works: Would this be acceptable? How many more heroes do you think you're missing? CS can try to assist you with an application. We might be able to specially recover some of your heroes and replace them with ones you need. However, this might affect the game's fairness to some extent. This request will need to be reviewed by our technical department, which usually takes around 1 to 3 working days. Does this sound good to you? 工作原理如下：这是否可以接受？你认为还缺少多少英雄？CS 可以尝试帮助你提交申请。我们可能可以特别恢复一些你的英雄，并用你需要的英雄替换它们。然而，这可能在一定程度上影响游戏的公平性。此请求需要由我们的技术部门审核，通常需要 1 到 3 个工作日。这听起来对你有好处吗？

21:36

As you propose, thank you for your trying to help for this issue. Even your technical said no abnormality, but in common sense when see this thing happen either you or me would feel the same regarding fact occur. 正如你所提议的，感谢你尝试帮助解决这个问题。即使你的技术团队说没有异常，但在常识中，当我们看到这种事情发生时，无论是你还是我，都会对事实感到同样的看法。

21:46

Understanding your feelings, but currently, obtaining heroes within the game is indeed random, and we cannot manipulate the system. This is to ensure the fairness of the game 理解你的情绪，但目前在游戏中获取英雄确实是随机的，我们无法操控系统。这是为了保证游戏的公平性。

21:48

I really want that 4 S hero above to exchange with Hassas(s) to make them grow up to reach ethernal level for using in playing. Please help to consider. Thanks 我真的想要上面那个 4S 英雄和 Hassas 交换，让他们成长到永恒级别，以便在游戏时使用。请帮忙考虑一下。谢谢

21:48

But considering that you are a VIP player, you can also take a look at the method just mentioned by CS. If you think it is ok, we will try to help you apply, but the final result still needs to be verified by the technical department and we will reply to you. 但考虑到您是 VIP 玩家，也可以参考刚才 CS 提到的方法。如果您觉得可以，我们会尝试帮助您申请，但最终结果仍需要技术部门验证，我们会回复您。

21:50

Currently, we need you to provide us with the specific heroes you require and the exact quantity. Thank you for your cooperation 目前，我们需要您提供所需的具体英雄以及确切的数量。感谢您的合作。

21:50

Thank you very much. Please consult you technical, i can wait to hear the result. I will specific hero and quantity to exchange with Hassas(s) for you and technical team to consider. 非常感谢。请咨询您的技术团队，我可以等待结果。我将具体指定英雄和数量，以便与 Hassas 进行交换，供您的技术团队考虑。

21:52

Alright, I'll help you report this first. Once there's a result, I'll inform you, okay? 好的，我先帮你举报这个。一旦有结果，我会通知你，好的？

21:53

Ok. Thanks. I confirm that I understand about the fairness of the game and I will not break it with the unreasonable request. 好的。谢谢。我确认理解游戏的公平性，并不会通过不合理的要求破坏它。

21:57

No problem, I'm very glad to assist you, is there anything else you need help with? 没问题，我很高兴能帮助你，还需要我帮你做其他事情吗？

21:58

My 4 S Hero that don’t reach Eternal&awakening yet(compare to others S hero) that I wait to get from any summon everyday for 3-4months lately but getting other S duplicates especially many Hassass Excellent Cards are: 最近几个月，我每天从召唤中获取的 4 星英雄（与其他人 4 星英雄相比）中，还未达到永恒&觉醒状态的（我等待获取的）英雄有：特别获取到很多重复的优秀卡牌，尤其是刺客类英雄

22:10

Explorer, Lindsay 4 excellent cards 探险家，林赛 4 张优秀卡片

22:11

Epoch of steel, Baah 6 excellent cards 钢铁时代，Baah 6 张优秀卡片

22:11

Shark knight, Hilo 8 excellent cards 鲨鱼骑士，希洛 8 张优秀卡片

22:12

And Doe Spirit, Melissa 8 excellent cards And Doe 精神，梅丽莎 8 张优秀卡片

22:12

If you allow to exchange, you csn delete the same amount of Hassas cards and replace with those 如果你允许交换，你可以删除相同数量的 Hassas 卡片并用其他卡片替换

22:14

Total 26 heroes, which means you need to collect 26 heroes. CS noticed you have many Hassas, already enhanced to Excellent+, so they are collecting 13 Excellent+ Hassas. 总共 26 位英雄，这意味着你需要收集 26 位英雄。CS 注意到你有很多哈萨，已经增强到优秀+，所以他们正在收集 13 个优秀+哈萨。

22:16

I want to assist you by topping up the quantity for the technical department, and then wait for them to verify 我想通过为技术部门增加数量来帮助你，然后等待他们验证

22:16

Rational: I try to summon to get random of those Lindsay, Baah, Hilo, and Melisa which all of these s hero have the same 0.0829% random as Hassas 0.0829% for many months lately, But I hardly get them. These 4 hero is not strong hero, but I collect them to try many troops combination to find good team work with others 理性：我尝试召唤以获取随机的那些琳赛、巴阿、希洛和梅丽莎，这些英雄的随机概率都是 0.0829%，与哈萨斯的 0.0829%相同，我已经尝试了几个月，但几乎得不到它们。这四个英雄并不强大，但我收集它们是为了尝试各种部队组合，以找到与他人合作的好团队工作。

22:18

Thank for your assist. Hope it is reasonable for them to consider approval. 感谢您的帮助。希望他们考虑批准是合理的。

22:19

Understanding your feelings, but perhaps you've spent more of your luck in life, and may I wish you good luck in your life as well 理解你的心情，但也许你在生活中已经消耗了更多的运气，那么我也祝你生活中的好运

22:20

SA132 9241860

Thank for your assist. Hope it is reasonable for them to consider approval.

SA132 9241860 感谢您的帮助。希望他们考虑批准是合理的。

No problem, glad to serve you 没问题，很高兴为您服务

22:21

LoL, I hope to have fair luck all around. LOL，我希望处处都有好运气。

22:23

22:23

22:24

SA132 9241860

照片

wow cool 哇，酷

22:24

These are all of my Hero which other S and S+ already reach eternal&awakening except those 4S [for Lost and Diety Hero and New S+ Hero are still wait for the luck for them to come out] 这些都是我所有的英雄，其他 S 和 S+都已经达到永恒&觉醒，除了那四个 S 级 [对于失落与神级英雄以及新 S+英雄，他们仍在等待好运降临]

22:27

You are truly our dedicated player, we are very grateful to you, and our customer service also wishes you to obtain your desired items and heroes soon on your gaming journey

您真是我们忠实的玩家，我们非常感谢您，我们的客服也希望您在游戏旅程中尽快获得您想要的物品和英雄

22:33

22:40

22:40

My collection. Do you think they look alike?

22:41

22:41

22:41

LoL

22:42

My Action figures customize by inspiration from Titan War 2 Hero.

22:43

SA132 9241860

My collection. Do you think they look alike?

SA132 9241860 我的收藏。你觉得它们看起来像吗？

Wow, it's indeed very similar, but we are an independent, fictional universe 哇，确实很相似，但我们是独立的，虚构的宇宙

23:00

SA132 9241860

My Action figures customize by inspiration from Titan War 2 Hero.

SA132 9241860 我的行动人偶根据泰坦战争 2 英雄的灵感进行定制。

We will have new heroes coming up later. Have you checked Face book? 我们稍后会有新的英雄出现。你检查过 Facebook 吗？

已编辑23:01

您

We will have new games coming up later. Have you checked Face book?

您我们稍后会有新游戏。你检查过 Facebook 吗？

www.facebook.com

https://www.facebook.com/permalink.php?story_fbid=pfbid02G1754gNpxc1JmkLLyw3HonSCEuUioBnVqCwyntMwRoHJn9DEW3fB4vBKeaYVmbWhl&id=100089132945082

www.facebook.com

https://www.facebook.com/permalink.php?story_fbid=pfbid02G1754gNpxc1JmkLLyw3HonSCEuUioBnVqCwyntMwRoHJn9DEW3fB4vBKeaYVmbWhl&id=100089132945082

23:02

I ask the painter do coloring as Titan game hero :) 我让画家为泰坦游戏英雄上色 :)

23:03

Yes, new hero will come out this Friday 是的，新英雄本周五将会出现

23:04

SA132 9241860

Yes, new hero will come out this Friday

SA132 9241860 是的，新的英雄将在本周五发布

Thank you for your attention~ Perhaps the new hero will bring a different play style 感谢您的关注~ 新英雄可能会带来不同的游戏风格

23:05

The CS service time is ending, it's time to go home and recharge CS 服务时间结束，是时候回家充电了

23:06

Our service time is 0:00-15:00 (UTC+0), we are glad to serve you 我们的服务时间是 0:00-15:00（UTC+0），我们很高兴为您服务

23:06

Take care 小心

23:06

Thanks 谢谢

23:07

今天

您

But considering that you are a VIP player, you can also take a look at the method just mentioned by CS. If you think it is ok, we will try to help you apply, but the final result still needs to be verified by the technical department and we will reply to you.

考虑到您是 VIP 玩家，也可以参考刚才 CS 提到的方法。如果您觉得可以，我们会尝试帮助您申请，但最终结果仍需技术部门验证，我们会回复您。

Dear Commander, I'm sorry that after feedback to the tech department, the request to replace the redundant Hassas with other heroes was not approved.

In order to ensure the fairness of the game, we can't replace the heroes you got from summoning for you, on the other hand, the overflow heroes can be used as awakening materials for the subsequent new Lost heroes, and we recommend you to keep them. 亲爱的指挥官，技术部门反馈后，关于替换多余的哈萨斯英雄的请求并未得到批准。为了保证游戏的公平性，我们不能为您替换召唤获得的英雄。另一方面，多余的英雄可以作为后续新失传英雄觉醒的材料，我们建议您保留它们。

10:03

No one use S hero to be material for another Hero. Usually use A hero which can easily acquire.

没有人使用 S 英雄作为另一个英雄的素材。通常使用容易获取的 A 英雄。

15:23

Please mention to your technical team that those 4 S ordinary hero that I ask for are not growth up to eternal yet they still need few number, but why I haven’t get them compare with Hassas. Why I am keep getting get Hassas character which those 4S and Hassas S hero have the same probability to get from summon?

请告诉您的技术团队，我所要求的那四个普通英雄尚未达到永恒，仍然需要一些数量，但为什么与哈萨斯相比，我得到的英雄数量较少？为什么我总是得到哈萨斯的英雄，而四个 S 级和哈萨斯的 S 级英雄从召唤中获得的概率是一样的？

15:28

Understand what you mean, if you think that currently Hassas if indeed too much you can also try to deconstruct him into Decomposition Store material for other heroes. 理解你的意思，如果你认为现在 Hassas 确实太多了，也可以尝试将其分解，从分解商店获取材料供其他英雄使用。

15:30

SA132 9241860

No one use S hero to be material for another Hero. Usually use A hero which can easily acquire. 没有人使用 S 英雄作为另一个英雄的素材。通常使用容易获取的 A 英雄。

We also think your suggestions are great! We attach great importance to the voice of every player. We will carefully record these suggestions and feedback and forward them to the technical team. We will continue to work hard to continuously optimize and improve the game experience. 我们也认为您的建议非常好！我们非常重视每一位玩家的声音。我们会仔细记录这些建议和反馈，并将其转发给技术团队。我们将继续努力，不断优化和提升游戏体验。

15:30

Again, we apologize for the bad experience. 再次，我们为不愉快的经历道歉。

15:31

Technical team said about Fairness, But why I play this game for almost 10 months I cannot get those 4 ordinary S Hero to meet eternal level, also they don’t come out from summon compare with too many Hassas come out. 技术团队说过公平，但我玩这个游戏将近 10 个月，却无法获得那些 4 个普通的 S 级英雄达到永恒等级，而且召唤时出现的太多哈萨斯，相比之下那些英雄却很少出现。

15:32

Do this issue is the fairness on your view? 这个问题在你看来是否公平？

15:32

I am glad that CS at least try to help. But I feel bad, very bad that the game lie about probability for hero come out from summon. 我很高兴 CS 至少尝试帮助。但我感到非常不好，游戏对于英雄从召唤中出现的概率撒谎，让我感到很糟糕。

15:34

Probability can not distort, but the result show it is distort. 概率不能扭曲，但结果表明它是扭曲的。

15:35

Hassas come out in my account about 2.5 times compare with those 4S. But technical team said no issue. Then suggest me to use the Extra Hassas to use as material but try to keep summon for those 4S which I miss. 在我的账户中，Hassas 出现的次数大约是 4S 的 2.5 倍。但是技术团队说没有问题。然后建议我使用额外的 Hassas 作为材料，但尽量保留那些我错过的 4S。

15:38

After asking for help on this issues again and again, finally they do nothing for my issue with the good word that technical team will improve. But I still suffer the issue. 在多次寻求帮助后，他们终于只是用技术团队会改进的承诺来善待我，但我的问题仍然存在。

15:42

Not only Hassas, but Nancy comes out a lot. However, still less than Hassas. 不仅哈萨斯，南希也经常出来。但是还是比哈萨斯少。

15:47

15:47

So, that is why i only ask at first to check the percentage setting in my account for those 4S why they hardly come out. 所以，这就是为什么我只在一开始询问，检查账户中那四个 S 的百分比设置，因为它们几乎不出现在那里。

15:49

Nancy in the picture are the extra from The Eternal awakening Nancy. 图片中的南希是永恒觉醒中的额外角色南希。

15:53

Sorry for the bad game experience. We will continue to provide feedback to the development team on all of your comments and suggestions above, and thank you for your positive feedback. 对不起，游戏体验不佳。我们将继续将您上述所有评论和建议反馈给开发团队，并感谢您给予的正面反馈。

16:00