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9241860

SA132 9241860
16:00
Sorry for the bad game experience. We will continue to provide feedback to the development team on all of your comments and suggestions above, and thank you for your positive feedback.
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对话
SA132 9241860
27/08/2024
Dear Commander, according to our records, your ID 9241860 was linked to the Facebook account with the nickname Pavarate IamLegend on March 27 of this year.
SA132 9241860
27/08/2024
The FB account you bound your id 9241860 named Pavarate IamLegend.
SA132 9241860
27/08/2024
Dear commander, according to our checking, the id you are at now -- 15796650 -- is bound with the FB account named Pavarate Rattanasuwan, which is not the one you bound your id 9241860.
SA132 9241860
I understand what you mean. We really can't affect the probability of you drawing a hero. When you summon a hero, the probability of getting a hero is publicly displayed. We will not lower or increase the probability of a single hero. This is clearly stated on the exclamation mark on the summoning page. The probability of getting a hero of the same level is random, which also means that we cannot control which hero you will get next.
09:58
msg-dblcheck
Then, why this single S hero alway come out many more times compare with other S.
10:00
SA132 9241860
I haven’t say this issue with custommer service before, because I think the situation on summon S hero would be better due to randomly. But this time, I think I have to say and complain about it.
It is true that the random acquisition of heroes affects your experience. The acquisition of heroes is random and cannot be controlled.
10:01
msg-dblcheck
We will also record your feedback and send it to the planning team for discussion.
10:02
msg-dblcheck
Thanks
10:02
All players are the same, we don't set up a certain hero to be easier to obtain, which would be unfair to other players.
10:02
msg-dblcheck
No, I ask many of friends player. I am the one who face this terrible experience
10:04
Thank you very much for your attention and love for our game. Your suggestions are very important, and we will continue to collect the voices of players and seek a better result. If we can continue to optimize these issues, we will also publicly notify all players in the game update.
10:04
msg-dblcheck
Random is not pure random
10:04
The acquisition of heroes is random and cannot be controlled. This is clearly stated on the exclamation mark on the summoning page. I personally really hope that you can get the hero you need, but it is true that we cannot interfere with the random results. I sincerely wish you good luck in subsequent summons and hope that you can get other heroes or even rarer S+ heroes. 英雄的获取是随机的，无法控制。这个在召唤页面上的感叹号明确表示了这一点。我个人非常希望你能获得你需要的英雄，但确实我们无法干涉随机结果。我真诚地祝愿你在后续的召唤中好运，希望你能获得其他英雄，甚至更稀有的 S+英雄。
10:14
msg-dblcheck
10:14
msg-dblcheck
If you said probability is equal for S hero 0.0829%. Why I didnot get these 4. Compare with Hassass 如果你说 S 英雄的概率是 0.0829%。为什么我没有得到这四个。与刺客比较。
10:18
10:18
All are S hero that have the same probability. 所有都是 S 级英雄，概率相同。
10:19
I am talking on ‘S’ not ‘S+’ 我在说'S'而不是'S+'
10:21
Sorry Commander, we have been talking about the probability of getting a hero, not a fixed number of summons to get a certain hero. This is highly random and cannot be controlled. 抱歉，指挥官，我们讨论的是获得英雄的概率，而不是召唤一定数量英雄的固定次数。这是高度随机的，无法控制。
10:26
msg-dblcheck
Yes, as seen the probability for Hassas is 0.0829% the same as other 4S hero I surround in the picture. But I got 45 Hassas vs those 4S Hero only less than 16 是的，就像在图片中看到的，哈萨斯的概率是 0.0829%，和其他 4S 英雄一样。但是我只得到了 45 个哈萨斯，比那 4 个 S 级英雄少于 16 个。
10:35
You said this is base on the same 0.0829% 你说这是基于相同的 0.0829%
10:36
The probability is indeed stated, but we get the hero randomly, so this does not guarantee which hero we will get. 概率确实被陈述了，但我们随机获取英雄，所以这并不能保证我们能得到哪个英雄。
10:39
msg-dblcheck
The different in result between S-Hassass vs S-others 4 is great amounts. S-刺客 vs S-其他 4 的结果差异很大。
10:41
This is my issue. That is why I said is this pure randomly or not 这是我的问题。这就是我说这是否纯粹随机的原因。
10:42
That is what happen to my acvount. 我的账号发生了这种事情。
10:43
Because it is obtained randomly, it is indeed impossible to determine which hero you will get. Your situation has been recorded and sent to the planning team to discuss whether there is room for optimization. I also hope that you will have good luck in the future. 由于它是随机获得的，确实无法确定你会得到哪个英雄。你的状况已经被记录并发送给规划团队讨论是否有优化的空间。我也希望你未来会好运。
10:58
msg-dblcheck
09/11/2024
Dear Cs Please see me summon result just a minute ago 亲爱的 Cs 请稍等一分钟，让我展示我刚才召唤的结果
13:59
13:59
Another one Hassas. 又一个哈萨斯。
14:00
Hello, dear commander! We are checking this issue for you and will get back soon, please wait a moment~ 亲爱的指挥官，您好！我们正在为您处理这个问题，稍后会回复，请稍等片刻~
14:00
msg-dblcheck
14:01
These are all Hassas that I received from your randomly summon. 1 Eternal plus awaken and 26Extra. 这些都是你随机召唤给我的哈萨，1 个永恒加觉醒和 26 个额外的。
14:03
Compare to some S heroes that have the same 0.0828% probability that they don’t reach Eternal yet 与一些 S 级英雄相比，它们有相同的 0.0828%概率未能达到永恒
14:05
This is why I raise issue to ask for your help yesterday that ‘what’s wrong with my account, Why I continuously received Hassas (S, lost female Hero) again and again?’ 这就是为什么我昨天提出问题寻求帮助，询问“我的账户出了什么问题，为什么我不断地收到 Hassas（S，丢失的女性英雄）？”
14:08
The probability for summon hero S is not as game indicate. 召唤英雄 S 的概率并不如游戏显示的那样。
14:09
If the probability setting for summon Hero in my account is not right, please make it right!!! 如果我账户中召唤英雄的概率设置不正确，请将其调整正确！
14:11
Since play Titan War, I like this game and enjoy. I like to explore the things in game to grow up characters. So, I continue to spend money for my enjoy almost every day. Please see the spending history. 自从玩《泰坦战争》以来，我喜欢这个游戏并享受其中。我喜欢在游戏中探索事物来提升角色。因此，我几乎每天都会花钱以获得享受。请查看消费历史。
14:16
But this time, I start nervous and annoy on why I alway receive the ‘Hassas’ again and again. 但这次，我开始紧张和烦恼，为什么我总是不断地收到“Hassas”。
14:18
Please help to solve this issue too. 请帮助解决这个问题。
14:19
Dear Commander, First of all I would like to thank you for sharing your feelings, your opinion is very important to us. I can understand your disappointment, such a situation can be really frustrating. 亲爱的指挥官，首先我想感谢您分享您的感受，您的意见对我们非常重要。我能理解您的失望，这种情况确实会让人感到非常沮丧。
14:20
msg-dblcheck
The probability of summoning a hero is the same for every player, which means that the results of each summoning are independent and the outcome is not affected by previously summoned heroes. Even if the current result is not as good as you would like, it is possible that you may be able to win the prize of your choice in a future summon. As luck changes, there may be better results in the future. 召唤英雄的概率对每个玩家都是一样的，这意味着每次召唤的结果都是独立的，之前召唤的英雄不会影响结果。即使当前的结果不如你所愿，未来可能有机会赢得你选择的奖品。随着运气的变化，未来可能会有更好的结果。
14:23
msg-dblcheck
We always strive to provide a fair chance and want every player to have a better experience. We will communicate your feedback to the relevant teams and work hard to improve the game content to make the experience of summoning heroes more enjoyable. 我们始终致力于提供公平的机会，希望每位玩家都能获得更好的体验。我们将把您的反馈传达给相关团队，并努力改进游戏内容，使召唤英雄的体验更加愉快。
14:24
msg-dblcheck
We are also glad that you can convey the players' voices to us, which gives us the direction we can discuss with the planning team for optimization. 我们也很高兴你能传达玩家的声音给我们，这给我们提供了与规划团队讨论优化方向的机会。
14:31
msg-dblcheck
In addition, since I started playing this game in February, there are 2 S+ void characters that have never dropped out, Fairy Drake and Celestial Wyeern. Which I have to spend items to exchange for Fairy Drakes. Which I still believe in luck to get them from summon some days. 此外，自从二月份开始玩这个游戏以来，有两个 S+虚空角色从未掉落过，分别是仙女德雷克和天界维恩。我需要花费物品来交换仙女德雷克。我仍然相信通过召唤某些日子有可能获得它们。
14:31
I see that the record you just sent me has both S+ and S ranked heroes, so your summoning result is very lucky compared to other players. It's just that for you personally, the S-ranked heroes are too much for you, which makes you have doubts about the summoning probability. Because the probability of each summoning is independent, there is no way to control whether or not the result will satisfy you. 我看到你刚刚发给我的记录中既有 S+也有 S 级英雄，所以你的召唤结果与其他玩家相比非常幸运。只是对你个人来说，S 级英雄太多了，这让你对召唤概率产生了怀疑。因为每次召唤的概率是独立的，没有办法控制结果是否会让你满意。
14:33
msg-dblcheck
At the same time, there are many ways to get heroes in our game, and summoning from the Tower of Heroes is only one of the ways to get your favorite heroes. You can also pay attention to the in-game activities, participating in different activities may obtain S Hero Optional Card, S+ Hero Optional Card, Hero Fragment Optional Treasure Chest and other props. 同时，我们游戏中有很多方式获取英雄，从英雄之塔召唤只是获取你喜爱英雄的一种方式。你还可以关注游戏内的活动，参与不同的活动可能会获得 S 级英雄选票、S+级英雄选票、英雄碎片宝箱和其他道具。
14:34
msg-dblcheck
If Hassas is still coming again and again, I have to ask in official game FB to know does anyone facing problem as me. 如果哈萨斯仍然反复出现，我必须在官方游戏 FB 上询问是否有人遇到与我相同的问题。
14:34
Hope i am lucky not to have Hassass come out again and again. 希望我不会再次遇到刺客。
14:35
Thanks 谢谢
14:35
All things you said above, I do all. 你说的所有事情，我都做。
14:35
I understand your feelings very well, I would feel frustrated if I had the same issue. It's true that Deity and Void heroes are much harder to come by, and this is indeed a matter of probability. 我非常理解你的感受，如果我遇到同样的问题，我也会感到沮丧。 神灵和虚无英雄确实更难获取，这确实与概率有关。
已编辑14:39
msg-dblcheck
We appreciate your support and love for our game since February. We hope you will continue to support us and wish you good luck from future summons! 我们感谢您从二月开始对我们游戏的支持和热爱。 我们希望您能继续支持我们，并祝您未来召唤时一切顺利！
14:39
msg-dblcheck
THURSDAY
Dear Custommer service After I feel happy that Hassas have not come out from summon for several days, and the hero random % should be normal distribute according to % you indicate. 尊敬的客户服务 经过几天没有召唤出哈萨斯，我感到很高兴，英雄的随机%应该根据您指示的%正常分布。
18:56
Today in this afternoon I got 2 consecutive Hassas again!!! 今天下午我又连续得到了两次哈萨！
18:57
18:57
18:57
Hi there! Thanks for reaching out. We're currently looking into your issue, please wait a few minutes. We appreciate your patience! (｡•̀ᴗ-)✧ 你好！感谢你的联系。我们正在处理你的问题，请稍等几分钟。我们非常感激你的耐心！(｡•̀ᴗ-)
18:57
msg-dblcheck
Now from 26 extra Hassas I mention the issue on 9 Nov, this time I become that I have 29 extra Hassas. 从 26 个额外的哈萨斯开始，我在 11 月 9 日提到了这个问题，这次我变成了有 29 个额外的哈萨斯。
18:58
The same issue as I ask for your help before, why I alway get this S hero character many more than other S hero character which have 0.0829% chance 我之前请求帮助时遇到的相同问题，为什么我总是获得的 S 级英雄角色比其他 S 级英雄角色多，这些角色的获得概率为 0.0829%
19:01
Commander, you don't want this hero to be summoned? 指挥官，您不希望这个英雄被召唤吗？
19:04
msg-dblcheck
19:04
19:04
These 4S characters I don’t reach eternal yet compare to S Hassas which I has almost 2.5 eternal. 这 4S 字符我还没达到永恒，相比之下，我有的 S 哈萨已经接近 2.5 个永恒。
19:10
Why it be like this? 为什么会这样？
19:10
Again, Are there something wrong on Hassas % random? 再次，哈萨斯 % 随机出错了吗？
19:12
Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes.
Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes.
Commander, we are sorry to bring you a bad experience, but we would like to remind you that the probability of obtaining heroes is the same for all players. In the Summoner Spire, the probability of obtaining this hero is higher than other heroes. 指挥官，我们很抱歉给您带来不愉快的体验，但我们想提醒您，英雄的获取概率对所有玩家都是一样的。在召唤者之塔中，获得这个英雄的概率比其他英雄要高。
19:17
msg-dblcheck
Since the summoning probability of this hero is higher than that of other heroes, you may find yourself summoning this hero multiple times. We appreciate your feedback and would love to know which heroes you would like to see. Please share your preferences with us, and we'll forward your suggestions to the planning team for consideration in future updates! 由于这个英雄的召唤概率高于其他英雄，你可能会多次召唤到这个英雄。 我们感谢您的反馈，并希望知道您希望看到哪些英雄。请与我们分享您的偏好，我们将把您的建议转达给规划团队，以便在未来的更新中考虑！
19:26
msg-dblcheck
For Example, As you indicate in the picture, probability to get Teresa is 0.2165% almost 2.5 times rate compare with Hassas 0.0829%. But, since i play this game in February til now I got 2 Eternal Teresa compare with 2.5 Eternal Hassas. 例如，如图所示，获得特蕾莎的概率为 0.2165%，几乎是哈萨斯的 2.5 倍，哈萨斯的概率为 0.0829%。但是，从二月到现在我玩这个游戏，我得到了 2 个永恒的特蕾莎，而得到了 2.5 个永恒的哈萨斯。
19:41
19:41
Vs
19:41
19:41
We understand your feelings very well. You can now tell us which hero you want to get, and we will pass your suggestions to the technical team~ 我们非常理解您的感受。现在您可以告诉我们您想要哪个英雄，我们会将您的建议转达给技术团队~
19:44
msg-dblcheck
36 Tessasa.(include ~20 from exchange or use select S hero cards) Vs. 47 purely summon of Hassas 36 个 Tessasa（包括大约 20 个通过交易获得或使用精选 S 英雄卡）对阵 47 个纯粹召唤的 Hassas
19:44
19:45
These 4 S Hero, I haven’t reach Eternal yet, please consider to increase the possibility to get equal to Hassas too. Thanks 这 4 个 S 级英雄，我还没有达到永恒，请考虑增加获取的可能性，使其与哈萨斯相等。谢谢
19:46
We attach great importance to the voice of every player. We will carefully record these suggestions and feedback and forward them to the technical team. We will continue to work hard to continuously optimize and improve the game experience. 我们非常重视每一位玩家的声音。我们将仔细记录这些建议和反馈，并将其转发给技术团队。我们将继续努力，不断优化和提升游戏体验。
20:08
msg-dblcheck
Thank you 谢谢
20:09
昨天
Dear Custommer service 尊敬的客户服务
21:06
21:06
Dear Commander, how can I help you? 亲爱的指挥官，我能为您做些什么？
21:07
msg-dblcheck
Same old problem. Hassas come again. 老问题了。 哈萨斯再次出现。
21:09
21:09
Now 48 Hassas, please read the previous issue above relate to get too many one specific S Hero(Hassas) 现在 48 个 Hassas，请阅读上面关于一个特定 S 英雄的前一问题，以获取太多的信息
21:11
21:15
21:15
21:15
21:15
Commander, the heroes within the game are obtainable with a certain probability. If there are too many, you can choose Translation:
  1. Retention, we do have plans for updates in the future, but the specific timing and method of updating, the technical department has not synchronized with us yet.
  2. As a material to boost other heroes
  3. Disassemble, then exchange for what you need in the store.
 指挥官，游戏中的英雄有一定的概率获得。如果太多，您可以选择。 翻译： 留存，我们确实有未来的更新计划，但具体的更新时间以及更新方式，技术部门还没有和我们同步。 作为提升其他英雄的材料 拆解，然后在商店里用它换取你需要的东西。
已编辑21:16
msg-dblcheck
The decomposition steps are as follows Armory-Decompos Heroes 分解步骤如下 武器库-分解英雄
21:17
msg-dblcheck
21:17
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21:17
msg-dblcheck
Please don’t tell this. You mention that hero has come out on the certain probability. Please see below picture 请不要告诉别人。你提到的那个英雄以一定的概率出现。请看下面的图片
21:19
21:19
I keep getting Hassas again and again and again while those 4 S hero in red circle are not reach eternal yet. 我一直在得到 Hassas，而那四个红色圆圈中的 S 级英雄还没有达到永恒。
21:20
Almost 50 Hassas now 将近 50 个 Hassas